International FAQ
Have questions about international orders? See below!
It’s easy! Just look for the flag in the top right of our browser (desktop) or at the bottom of the navigation menu (mobile) on our website. Click and select the country you’d like your order sent to in the pop-up.
We’re sorry, but e-gift cards are only available to customer shipping within the United States.
Sizes listed are US sizes and size charts include measurements in inches.
No. International orders must be placed online.
Large international orders can be placed directly on our website. If you have any questions or special requests, please contact us here.
You can track your order here.
Please check the email address you used to place your order – including your spam filter. If you don’t find an email, please contact us.
Please contact customer service team if your package was “Returned to Sender.”
Please contact our customer service team and we will be happy to assist you.
We hope you’ll accept our apology for any disappointment or inconvenience! Contact our customer service team for assistance, and we’ll do what we can to make things right.
How duties and taxes appear on your order summary will depend on the destination of your order.
For some countries, duties and taxes are included in the price of the merchandise – you don’t pay for them separately. You will not see a separate line for duties and taxes at checkout, and you will not be asked to pay extra upon delivery.
For other countries, duties and taxes are a separate line in your order summary. Again, these charges will be paid when you place your order. You will not be charged any additional fees upon delivery.
Finally, a few countries have the option to prepay duties and taxes at checkout or upon delivery.
It’s complicated. Duties and taxes are calculated based on the items you order and vary according to where they were made, your shipping destination and the value of your purchase. It may include sales tax applied to purchases from the US and any processing fees assessed by your country.
Please contact our customer service team and we’ll do what we can to help.
If duties and taxes are included in the product price, you will receive a full refund for both the merchandise and the duties and taxes. Duties and taxes that are paid as a separate charge at checkout are non-refundable. Only the recipient of the order may claim these fees from their local customs authority.
Duties and taxes are handled one of four ways depending on where the order will be sent. See below to see how duties and taxes are handled for a specific country.
The following countries have duties and taxes as a separate line in your order, which you will see at checkout. Since these duties are pre-paid, you will never be asked to pay additional fees upon delivery.
Albania, Angola, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Canada, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Korea (South), Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mauritius, Mayotte, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Reunion, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, South Africa, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Uganda, United Arab, Emirates, Uruguay, Venezuela, and Vietnam
The following countries include duties and taxes in the purchase price of the items in your order. There is no separate assessment of duties and taxes at checkout, and you will never be asked to pay additional fees upon delivery.
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovak Republic, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom
The following countries may have local taxes, duties or customs clearance fees upon delivery. Uniform Advantage cannot guarantee the cost of duties and taxes.
Algeria, British Virgin Islands, Cameroon, Cayman Islands, Chad, Comoros, Cote D'Ivore (Ivory Coast), Djbouti, Equatorial Guinea, Fiji, Gabon, Guernsey, Isle of Man, Lesotho, Niue, Seychelles, Sierra Leone, North Macedonia
Supported payment methods for your country will be displayed at checkout.
If you used a credit or debit card, this is called a “pre-authorization hold.” It is a temporary electronic authorization that will be replaced by the actual charge to your card when your order ships. If you did not complete your order, the authorization will drop off according to the policies of your credit card or bank – usually within 2-10 business days. For information on these policies, please contact your bank or credit card company.
When you select the country the order will be shipped to, the currency for that country will be displayed automatically. Uniform Advantage is not responsible for any currency exchange fees charged by your bank or credit card.
The charge will appear as: GLOBAL-E.
Yes – as long as the new address is in the same country as the original for the order.
In addition, DHL Express offers On Demand Delivery. You may use this to update the shipping address (within the same country), email or phone number. You may also add delivery instructions. To do this, please visit DHL On Demand Delivery.
If you need additional assistance, please contact our customer service team.
Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man (Please use United Kingdom as shipping country), Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Korea (South), Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montserrat, Morocco, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Uganda, United Arab Emirates, United Kingdom, Uruguay, Venezuela, and Vietnam
Afghanistan, Andorra, Anguilla, Armenia, Azerbaijan, Belarus, Bhutan, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Cambodia, Cape, Verde, Cook Islands, Curacao, East Timor, Ethiopia, Falkland Islands, Faroe Islands, French Polynesia, Georgia, Greenland, Guinea, Guinea-Bissau, Haiti, Heard Island and McDonald Islands, India, Iran, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Madagascar, Malawi, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, North Korea, Palau, Palestine, Pakistan, Russia, Russian Federation, Saint Kitts and Nevis, Saint Pierre and Miquelon, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, South Georgia and the South Sandwich Islands, Sint Maarten, St. Barthelemy, St. Martin, Sudan, Suriname, Svalbard and Jan Mayen, Syrian Arab Republic, Tonga, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Wallis and Futana, Zambia, and Zimbabwe
For customers in Isle of Man, please select United Kingdom as your ship to country. Your ship to address can remain the same. If you have any questions, please contact us.
Some products have limitations on where their products may be shipped. These restrictions are out of our control.
Most international orders (of in-stock, non-embroidered items) ship within 24 hours. Embroidered items require an additional 3 to 4 Days of processing time.
Once your order ships, we estimate a shipping time of 3-8 business days. This may vary, depending on the destination country. International orders are shipped via DHL Express.
We ship international orders by DHL Express shipping – and the cost depends on weight and the destination country. The price to ship your order will be displayed at checkout and will include all charges.
Sorry – but we are unable to ship to international PO boxes. If you entered a PO box as your address, we will reach out to get a street address for delivery. Please be aware that this may delay your order.
Yes – but you must place your order through our US website.
Unfortunately, once an international order is placed, it cannot be modified.
We are unable to make changes to billing details after the order is placed. We do this to protect the security of your finances and identity.
No. We are required by law to indicate full and accurate details of your order including prices. This applies to all commercial invoices and documents.
If you need to cancel an order, contact our customer service team as quickly as possible. But please be advised that once place an order, we may be unable to cancel it if your order is already processing.
Please check your email for a notification from us regarding why your order was cancelled.
Our self-service international returns portal will get you started. Additional information regarding our international return policy and how to place an international return may be found here.
We’re sorry, but we cannot exchange an international gift order – or refund the purchase to anyone other than the original purchaser. Please contact our customer service team for assistance.
Original shipping charges are not refunded. If you use the prepaid return label, The cost for using the prepaid return label will be deducted from the amount of the credit you receive for your refund.
If duties and taxes are included in the product price, you will receive a full refund for both the merchandise and the duties and taxes. Duties and taxes that are paid as a separate charge at checkout are non-refundable. Only the recipient of the order may claim these fees from their local customs authority.
Please click here for our international return policy.
We do not offer exchanges on orders shipped outside of the United States at this time. If you’d like to order a different item or need a different size, please return the original item here and place another order for the new item(s).
We process all returns within 3 business days of receiving them. It may take another 5-10 business days for your bank or credit card company to post your refund. You will receive an email notification once we have processed your refund.
Some products have limitations on where their products may be shipped. These restrictions are out of our control. This includes: (1) Stethoscopes, New Balance, Dickies, medical equipment, watches, glasses, blades, and jewelry merchandise may not be shipped outside of the United States. (2) Tooniforms merchandise cannot be shipped to South America. (3) Footwear made in China cannot be shipped to Mexico.
Below is a list of countries that have monetary thresholds preventing orders from shipping internationally. These restrictions are out of our control.
- Cambodia: $5,000 USD
- Chile: $1,000 USD
- China: $794 USD
- Dominican Republic: $2,000 USD
- Guatemala: $1,000 USD
- Mexico: $1,000 USD
- Paraguay: $100 USD
- Venezuela: $2,000 USD
- Switzerland: $1,000 USD
Some countries have unique limitations that are out of our control. If you experience any issues with customs upon the delivery of your package, please contact us here.
