Frequently Asked Questions | Uniform Advantage

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FAQs

Find the answers to our frequently asked questions here.

Where is my order? Or Did my order ship?

To view the status of your order, visit Order Tracking. You will need your order number and the email address or billing zip code you gave us when you placed your order.
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

Embroidery orders take approximately 4 to 6 business days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.
Can I modify my order after it’s placed?

To ensure the fastest delivery possible, our warehouse immediately begins processing orders as they are submitted. It is not possible to make changes or cancel your order.

You always have the option to return or exchange your merchandise. To visit the Returns, Refunds, Exchanges section, please click here.

Additionally, if your item is on back order or being embroidered, we may be able to make changes to those items. To do so, click here to use our Live Chat or send us an email.
- Cancel or Modify an Item that is on Back Order: We can make most changes to your backordered item(s) – if the item has not processed. Click here to send us an email, use our Live Chat or call 1.800.283.8708 to speak to a Customer Care Specialist.
- Cancel or Modify an Item that is Being Embroidered: We can make most changes to your embroidered item(s) – if the item has not processed. Click here to send us an email, use our Live Chat or call 1.800.283.8708 to speak to a Customer Care Specialist.
What happens if my order has a backordered item?

Items that are in-stock will be processed and shipped within 24 hours, excluding weekends and holidays. Backordered items will automatically ship as soon as we receive them.
Why is my item on backorder?

If the item is on backorder, then it is currently out of stock, but more inventory is on the way. When you order an item on backorder, you are given priority when the new inventory arrives.
How do I know if an item is backordered before I place my order?

From a desktop:
Backordered items are clearly identified on product pages and in your shopping cart. On the product page, the item status is displayed as you hover over the size choices.

Backordered Item

In Stock Item

In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item

From a tablet or mobile phone:
In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item
Am I able to change or cancel my backordered item(s)?

We can make most changes to your backordered items – if the item has not processed. Click here to send us an email or use our Live Chat.
The estimated shipping date for my backordered item changed – what happened?

From time to time, shipments of backordered products are unexpectedly delayed by the manufacturer. In the event this happens, we will notify you via email and provide a new estimated shipping date.
When will I be charged for my backordered item(s)?

We process the charges for your backordered item when the item ships.
Can I change an item after adding it to my shopping cart?

You can make changes to color, size, or quantity directly from your shopping cart. You can also add embroidery or remove the item. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.
Do you accept orders over the phone, fax or in the mail?

Yes, you can make purchases by phone, by fax, or through the mail.

By phone: contact a Customer Care Specialist by calling 1.800.283.8708. Representatives are available 24 hours a day, 7 days a week to help with your order.

By fax: orders can be faxed to 1.954.626.2112. Fax orders must include a completed copy of our order form.

By mail: mail orders must include a completed copy of our order form.

Mail To:

Uniform Advantage
101 NE 3rd Avenue, Suite 2000
Fort Lauderdale, FL 33301
Do you replace items that are incorrect or damaged when delivered?

Yes. If you have received an incorrect or damaged item, please send an email to customerservice@uniformadvantage.com with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue.

As we recognize that this is an issue we created, we make it easy for you to return your item to us for free. Simply use the UPS label that came in your original shipment (or print one here), and give your package to UPS. It will be returned to our distribution center at no charge. We will also be happy to replace the problem item at no additional cost to you.

Can I personalize my scrubs with embroidery?

Embroidery is only available on solid scrub tops, scrub jackets and lab coats. Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose your desired embroidery options, preview your design, and add the embroidery item to your cart.

For more details visit our Embroidery Information page.
How can I have my company’s logo embroidered on my uniforms?

Custom logo embroidery is available on solid scrub tops, scrub jackets, and lab coats.
Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose the embroidery option “New Custom Logo”.

1. Upload your own design file. Please be sure it is saved as one of the following extensions: JPG, BMP, TIF.

2. A $99 setup fee will be charged to your initial order. This fee will be credited back if your logo contains less than 10,000 stitches and your merchandise subtotal is greater than $499.

3. Approval and processing time include digitizing and sample production. Generally, we process email samples in 5 business days and up to 10 business days for a mailed sample. Your approval is required before we can begin embroidering your items. Please allow an additional 4 to 6 business days to process the embroidery and ship your order.

A customer service representative will contact you within 2 business days to review your order.

Logos with more than 10,000 stitches incur additional setup and/or logo fees.

Please visit our Custom Logo page for more detail.
How long will my embroidered item take to ship?

Please allow 4 to 6 business days to process the embroidery and ship your order.
Will I be able to preview my embroidery selections before submitting my order?

Once you select embroidery for an item and add to your shopping cart, you will be redirected to our embroidery page where you can view your selection against the color of the garment chosen.

For custom logo embroidery orders, a sample of the embroidery will be sent to you via email in approximately 5 business days for your review and approval.
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

Embroidery orders take approximately 4 to 6 business days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

Business days are Monday through Friday. Business days exclude weekends and holidays.

How long will it take to process my order?

Most ground orders ship within 24 hours. Express orders placed by 4 p.m. EST will ship out the same business day. Please allow normal UPS or USPS delivery time. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays.

Express Shipping Orders Placed by 4 p.m.	Will Ship by*	2 Day Express*	Next Business Day*
Sunday	Monday	Wednesday	Tuesday
Monday	Monday	Wednesday	Tuesday
Tuesday	Tuesday	Thursday	Wednesday
Wednesday	Wednesday	Friday	Thursday
Thursday	Thursday	Monday	Friday
Friday	Friday	Tuesday	Monday
Saturday	Monday	Wednesday	Tuesday

When will I receive my order with embroidery?

Embroidery orders take approximately 4 to 6 business days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.
When will my backordered item ship?

Backordered items automatically ship as soon as we receive them.

How are shipping and handling rates calculated?

U.S. shipping and handling rates are determined by the merchandise dollar amount, excluding gift cards and embroidery. Please see shipping rates below.

U.S. & U.S. Territories Shipping & Handling Rates

From	To	Ground Shipping 3-6 Business Days	2 Day Express*	Next Business Day*
-	$26.00	$7.99	$18.98	$31.98
$26.01	$50.00	$9.99	$22.98	$36.98
$50.01	$70.00	$10.99	$24.98	$38.98
$70.01	$100.00	$11.99	$29.98	$43.98
$100.01	$125.00	$12.99	$32.98	$46.98
$125.01	$200.00	$16.99	$32.98	$46.98
$200.01	$300.00	$18.99	$40.98	$51.98
$300.01	$500.00	$21.99	$48.98	$61.98
$500.01	$750.00	4.5%	$54.98	$77.98
$750.01	$1000.00	4.5%	$62.98	$91.98
$1000.01	and Up	4.5%	7% of Order	10.5% of Order

Do you ship orders to P.O. Boxes?

Yes. Orders are shipped via the United States Postal Service. P.O. Boxes are not eligible for Express delivery
Do you ship orders to U.S. Territories?

Yes. Orders are shipped via the United States Postal Service. U.S. Territories are not eligible for Express delivery. U.S. Territories include: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces Americas, Europe and Pacific.
What is considered a business day?

Business days are Monday through Friday. Business days exclude weekends and holidays.
Are there restrictions for the Free Shipping offer?

Free Shipping is only valid on U.S. ground shipping. To qualify, your order subtotal must meet the dollar threshold indicated in the current advertised offer. Order subtotals exclude embroidery, gift cards and taxes. Merchandise sub-total is calculated after any applicable discounts are applied.

How long will it take to process my Express Order?

Most 2-Day Express and Next Business Day orders placed by 4 p.m. EST will ship out the same business day. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays. Please review our express delivery table below.

Express Delivery Table

Express Shipping Orders Placed by 4 p.m.	Will Ship by*	2 Day Express*	Next Business Day*
Sunday	Monday	Wednesday	Tuesday
Monday	Monday	Wednesday	Tuesday
Tuesday	Tuesday	Thursday	Wednesday
Wednesday	Wednesday	Friday	Thursday
Thursday	Thursday	Monday	Friday
Friday	Friday	Tuesday	Monday
Saturday	Monday	Wednesday	Tuesday

*Orders placed after 4 p.m. EST will begin shipping the following Business Day
*Only guaranteed for 48 Contiguous United States, see exclusions.
*Days are listed in Business Days and exclude weekends and holidays

Why can’t I request Express Delivery?

Express delivery is only available for the 48 Contiguous United States. Express Delivery is not available for destinations in Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces, Americas, Europe and Pacific, P.O. Boxes, and APO/FPO addresses.

Express Delivery is not available for orders utilizing a check for payment.
Will I be charged sales tax?

Applicable state and local sales tax is collected on all orders being delivered to the states of Arkansas, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
How can I track my shipment?

Once your order ships, you will receive an email with tracking information. You can view your shipment progress by logging into your account.
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?

Embroidery orders take approximately 4 to 6 business days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

Business days are Monday through Friday. Business days exclude weekends and holidays.
Where do orders placed on www.uniformadvantage.com ship from?

All www.uniformadvantage.com orders ship from our Distribution Center in Georgia, U.S.A.
How will my package arrive?

We ship packages through UPS and USPS.
Can I select my preferred shipping method?

Our system determines the fastest shipping method based on your package dimensions and location. You can upgrade your shipping to Express. Additional fees may apply.

Does UA ship internationally?

Uniform Advantage proudly ships to over 200 countries worldwide. For more details, click here.
Do I need to register for international shipping?

There is no registration required. Simply enter the destination address in the ship to field, and the checkout process will guide you through the rest.
How are orders shipped internationally?

International orders are shipped via UPS to the destination country's shipping broker. The order is then shipped from the broker to the address provided on the order.
Can an international order invoice be modified to reflect no costs if the items are gifts?

U.S. Customs restrictions require all invoices reflect actual costs for calculating duties.
Can you charge me at checkout for my international customs charges?

For I-Parcel Countries (see list here), all fees for shipping, duties and taxes are calculated and added to your order total at checkout.

For General International Shipping (see list here), customs policies vary by country and Uniform Advantage is not always able to predict what your particular charges may be, so where I-Parcel is unavailable, packages are shipped duties and taxes unpaid (DDU). We do not collect Value-Added Tax (VAT), duties or other taxes. The duties and taxes are determined by the destination country and must be paid at the time of delivery. For more specific information about the customs policies in your country, please contact your local customs office.
What is I-Parcel?

I-Parcel is a shipping service offered by UPS that allows our international customers to see all costs related to an order and track package delivery. UPS I-Parcel ensures that International orders move smoothly through customs, eliminating unexpected costs upon delivery. I-Parcel DDP (Delivery Duties Paid) is available for select countries. Fees, duties and taxes are calculated and added to your order total at checkout. There should be no additional fees at delivery.
Is I-Parcel available in my country?

I-Parcel shipping services are available for 46 countries.
- Australia
- Austria
- Belgium
- Canada
- China
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Indonesia
- Isle of Man
- Israel
- Italy
- Japan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malaysia
- Mexico
- Monaco
- Netherlands
- New Zealand
- Poland
- Portugal
- Republic of Ireland
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- United Arab Emirates
- United Kingdom
Please note that I-Parcel shipping services are limited and may not be available to every country.
What is General International Shipping (Non-I-Parcel)?

If your order is shipping internationally, and covered by General International Shipping, you will be charged shipping fees during checkout. The order is also subject to additional fees, duties and taxes. Those additional fees are paid by you at the time of delivery.
I don’t see my country on the I-Parcel list. Will you still ship to me?

Uniform Advantage ships orders to 200+ countries worldwide. The following countries are covered by General International Shipping:
- Aland Islands
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antarctica
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bonaire
- Bosnia and Herzegovina
- Botswana
- Bouvet Island
- British Indian Ocean Territory
- British VirginIslands
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cabo Verde
- Cambodia
- Cameroon
- Cayman Islands
- Central African Republic
- Chad
- Chile
- Christmas Island
- Cocos (Keeling) Islands
- Colombia
- Comoros
- Cook Islands
- Costa Rica
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- Cyprus
- Democratic Republic of Congo
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Falkland Islands
- FaroeIslands
- Fiji
- French Guiana
- French Polynesia
- French Southern TerritoriesGabon
- Gambia
- Georgia
- Ghana
- Gibraltar
- Greenland
- Grenada
- Guadeoupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Hard Island and McDonald Islands
- Honduras
- Iceland
- Jamaica
- Jersey
- Jordan Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Lebanon
- Lesotho
- Liberia
- Libya
- Macao
- Madagascar
- Malawi
- aldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Micronesia
- Moldova
- Monglia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands Antilles
- New Caledonia
- Nicaragua
- Niger
- Nigeria
- Niue
- Norfolk Island
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palua
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn
- Puerto Rico
- Qatar
- Republicof Macedonia
- Republic of the Congo
- Reunion
- Romania
- Rwanda
- Saint Barthelemy
- Saint Helena, Ascension and Tristan daCunha
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre and Miquelon
- SaintVincent and the Grenadines
- Samoa
- San Marino
- Sao Tome and Principe
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Sint Maarten
- Solomon Islands
- Somalia
- South Georgia and the South Sandwich Islands
- South Sudan
- Sri Lanka
- Sudan
- Suriname
- Svalbard and Jan Mayen
- Swaziland
- Tajikistan
- Tanzania
- Timore-Leste
- Togo
- Tokelau
- TongaTrinidad and Tobago
- Tunisia
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United States Minor Outlying Islands
- United States ofAmerica
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City State
- Venezuela
- Vietnam
- Virgin Islands (U.S.)
- Wallis and Futuna
- Western Sahara
- Yemen
- Zaire
- Zambia
- Zimbabwe

Where can I locate an item’s style number?

The style number for every item is located at the top of each product page, right above the image. It’s also listed right above pricing on the product page.
I want to ask questions about a product before placing an order. How do I find more information about the item?

We try to provide as much detail as possible about items on the individual product pages. The descriptions include type of fit, style, fabrication, number of pockets, approximate length or inseam, and sizing details. Didn’t find what you were looking for? No problem. You can use our Live Chat or call a Customer Care Specialist at 1.800.283.8708 for further assistance.
How can I check item availability?

Our product and checkout pages display real time item availability. When visiting the item’s product page, unavailable sizes are displayed as gray, and you cannot add the item to your cart.

From a desktop:
Unavailable sizes appear gray and cannot be added to your shopping cart.
Backordered items are clearly identified on product pages and in your shopping cart.
On the product page, the item status is displayed as you hover over the size choices.

Backordered Item

In Stock Item

In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item

From a tablet or mobile phone:
Unavailable sizes appear gray and cannot be added to your shopping cart.
In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item
How will I know my size before ordering?

Size charts with fitting instructions including measurements and size are provided on our website. When you are on the product page, click the link titled “Size Chart & Fit Guide”.

Size Chart & Fit Guide Example:

Do I need an account to order?

No, you can checkout as a Guest. Creating an account with us has several benefits that include:
- Expedited ordering
- Order history
- Access to items saved in shopping cart from any device, i.e. desktop, tablet, or mobile
- Exclusive Uniform Advantage promotions, shipping offers, and discounts
- New product updates
I forgot my password; how can I retrieve it?

From the login page, click on the link “forgot password”, provide your registered email, and we will send your password via email.
How can I get an invoice for my previous orders?

To view order history and print an invoice, log into your account.

You can click on the “my account” link located in the upper left had side of our website. Your order history will be displayed on your my account welcome page.
How do I update my account information, including email address?

Please log into your account to update your personal account information. You can make changes to your billing/shipping address, contact information, email address, and password.
Will my information be confidential?

Uniform Advantage does not sell or rent any customer information to third-party companies. We value your right to privacy and want to provide an easy, hassle free way to receive our uniforms.
Is the Uniform Advantage website secure?

Shopping online with UniformAdvantage.com is 100% secure. All online transactions at Uniform Advantage are handled with a standard security technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information such as credit card numbers and login credentials before they are to be transmitted over the Internet.

What is your return policy?

Items in original condition can be returned or exchanged within 30 days of delivery when accompanied by your original invoice. Washed, worn or embroidered items cannot be returned. Due to high seasonal demand and limited quantities of holiday prints, these items must be returned or exchanged within 14 days of delivery. For more details click here.

Covid-19 Bulk Order Refund Policy: Until further notice, any order over 300 units placed after February 29th, 2020 will not be eligible for refunds.
Can I return my www.uniformadvantage.com purchase to a Uniform Advantage retail store?

Online orders are only eligible for return by mail. We are currently unable to research online orders at stores. Please send your return/exchange to the following address:

Uniform Advantage
777 Douglas Hill Road
Suite 100
Lithia Springs, GA 30122
U.S.A.
How do I return a package?

To return an item, please fill out the Return Exchange Form.
- Remember to include your name, address, email address, phone number and order number on this form.
- Include the return form in the package with the items you are returning.
- Indicate if you need a refund or are exchanging merchandise.
  - If you are exchanging merchandise, please fill out the exchange portion of the form.
- To ship your return package, you may use our prepaid Return Label included in your package or ship insured mail via a carrier of your choice.
How do I fill out the Return/Exchange form?

If you do not have the original invoice, click here for a printable return and exchange form. Remember to include your name, address, email address, phone number and order number on this form. If you do not have the original order number, you can click here to view your order history information.

Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion of the form.
How do I ship my return package?

U.S. customers have two (2) return shipping options provided below.

Option A: Prepaid Return Label - Enclosed in your package, $8.99 charge applies.
- Send your return/exchange merchandise back to Uniform Advantage using the Return Label included in your package. If you no longer have the Return Label in your package, please see option C below.
- Drop your package in the mailbox, give to a U.S. postal carrier, or take it to any authorized U.S. Postal Service facility.
- Cost of using the Return Label will be deducted from the amount of the credit you receive for your refund or exchange (1 to 5 items: $8.99).
- If more than 5 items are being returned, use Option B.
- The Return Label cannot be used for more than 5 items, or for shipments outside the U.S.
Option B: Send Via Insured Mail (carrier of your choice)
- Return items prepaid and insured through the carrier of your choice to the address below. Don’t forget to include your Return Exchange Form.
Uniform Advantage
777 Douglas Hill Road
Suite 100
Lithia Springs, GA 30122
U.S.A.

Option C: UPS Return Label - Available online only, $8.99 charge applies.

Quickly and conveniently send your package back using a UPS Return Label. To retrieve your UPS Return Label click here.
- Retrieve your unique UPS return label by clicking here and filling in the required information.
- Print the label, cover or remove the original shipping label and affix the pre-addressed return label to your package.
- Package the return and seal securely with tape.
- Your return package can be given to any UPS service provider or dropped off at any UPS Drop Box or other locations that accept UPS packages for shipment. You can also arrange to have returns packages picked up by contacting a UPS Office.
  - The $8.99 cost for using the UPS Return Label will be deducted from the amount of the credit you receive for your refund or exchange, for 1 to 5 items. If you have more than 5 items, please see Option B.
  - If additional payment is required, please include a check or credit card information with your return/exchange items.
  - The UPS Return Label cannot be used for more than 5 items.
  - The UPS Return Label cannot be used for shipments outside the U.S.
What happens if I misplaced the provide return label?

No problem, we have two online printable return labels for your convenience. Please select the carrier of choice and follow the directions below.

U.S.P.S. or UPS Online Printable Return Label - Available online only, $8.99 charge applies.
- Send your return/exchange merchandise back to Uniform Advantage via the ether a U.S.P.S Easy Return Label or UPS Easy Return Label.
  - U.S.P.S Return Label: Download the U.S.P.S form by clicking here.
  - UPS Easy Return Label: Download the UPS form by clicking here
- Give the package to the appropriate main carrier of choice:
  - U.S.P.S Return Label: U.S. mail carrier, drop it in the mailbox, or take it to the U.S. Post Office. No postage is required.
  - UPS Easy Return Label: Your return package can be given to any UPS service provider, or dropped off at any UPS Drop Box or other locations that accept UPS packages for shipment. You can also arrange to have returns packages picked up by contacting a UPS Office.
How do I check the status of my return/exchange?

Returns are generally received in 7-10 business days. To check the status of your return, click here to send us an email or use Live Chat.
Can I return embroidered items?

All embroidered merchandise sales are final and are not eligible for refunds or exchanges.
How do I ship a return item if I’m outside of the U.S./International customer?

Please see our Return Policy for details.
Note: International orders are not eligible for refunded shipping and may not use the pre-paid return label option.

Exchange orders are not eligible for i-Parcel shipping and are subject to all applicable customs, duties, fees and taxes.
I live in Canada. How do I return or exchange my merchandise?

Please see Return Policy above. Canada orders are not eligible for refunded shipping and may not use our Return Label options.
Exchange orders are not eligible for i-Parcel shipping and are subject to all applicable customs, duties, fees and taxes.

How to Ship your Canada Return/Exchange

Step 1: Cover or remove the original shipping label and affix the perforated return shipping label located at the top of the form.
Step 2: Package the return and seal securely with tape.
Step 3: Please return items prepaid and insured through the carrier of your choice to the address below.

Uniform Advantage
777 Douglas Hill Road
Suite 100
Lithia Springs, GA 30122
U.S.A.

Additional shipping and handling charges will be incurred when an exchange is processed. Please use the following chart:
What is the return policy for International Orders?

Please see Return Policy above. International orders are not eligible for refunded shipping and may not use the pre-paid return label option.
Exchange orders are not eligible for i-Parcel shipping and are subject to all applicable customs, duties, fees and taxes.

How to Ship your International Return/Exchange

Step 1: Cover or remove the original shipping label and affix the perforated return shipping label located at the top of the form.
Step 2: Package the return and seal securely with tape.
Step 3: Please return items prepaid and insured through the carrier of your choice to the address below.

Uniform Advantage
777 Douglas Hill Road
Suite 100
Lithia Springs, GA 30122
U.S.A.

Additional shipping and handling charges will be incurred when an exchange is processed. Please use the following chart:

What payment methods can I use?

For online and phone orders, we accept all major credit cards: Visa, Mastercard, American Express and Discover.

When using our order form and mail order option, you have the option to include a check as payment.
Do you accept Paypal?

Currently, we do not accept Paypal.
Do you accept Amazon Pay?

Currently, we do not accept Amazon Pay.
Do you accept Apple Pay?

Currently, we do not accept Apple Pay.
When will my credit card be charged for my order?

Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.
Can I use multiple credit cards online?

Currently, we cannot accept multiple credit cards online. You can use multiple forms of payment by placing your order through our Customer Service center. Call us toll-free at 1.800.283.8708.
Why was my credit card charged twice?

During checkout, we request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

If your order contained a backordered item, you will see one charge for the in-stock merchandise post at the time of shipment. You are charged for backordered items when they ship, creating an additional charge for the balance of your initial order.
Do I have to pay Sales Tax?

Applicable state and local sales tax is collected on all orders being delivered to the states of Arkansas, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Can I order by phone or via mail?

Phone or Fax Orders: Customer Care Specialists are available 24/7 to take your order. Call us toll-free at 1.800.283.8708 or you may fax your order form to 1.954.626.2112.

Send Mail Orders To:

Uniform Advantage
101 NE 3rd Avenue
Suite 2000
Fort Lauderdale, FL 33301

How do I sign up for promotions?

Visit our coupons page, confirm your email address, and watch your inbox for exclusive Uniform Advantage coupons, promotional codes & online only special offers like free shipping, flat rate shipping, discount Uniform Advantage deals, new product updates and more!
How do I apply my coupon or promotional code to my order?

During your order checkout process, enter your code in the source code field and click APPLY. Remember not all promotions require a code!
My promotional code is not working?

You can use one discount/promocode per order. This applies to our free delivery codes too.

As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and most codes have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on the coupon page on our website.

If your promo code is still not working after checking all of the above, please use our Live Chat or call a Customer Care Specialist at 1.800.283.8708.
Can I use more than one promotional code or coupon on my order?

You can use one discount/promocode per order. This applies to our free delivery codes too.
How can I remove myself from your email or mailing list?

To unsubscribe from our email list, click the “Unsubscribe” link at the bottom of the email, use one of the links provided below, email us, use Live Chat, or call our Customer Service Center to request removal. The Customer Care Specialist will need your email address and information exactly as it appears on the back of your catalog mailing.

Unsubscribe, Uniform Advantage Online Promotions
Unsubscribe, Retail Promotional Emails

To unsubscribe from our mailing list, please contact us via email by utilizing our Contact Us page. Please include the name and full address exactly how it appears on the catalog that was mailed to you.
How can I receive a FREE catalog?

To receive our next Uniform Advantage Catalog, please visit our website and complete the catalog request form. Catalogs are only available to ship to customers located in the United States and U.S. Territories.

Once you place your request, you will receive an estimated delivery date. Your information is added to our master list, and you will continue receiving our product catalog each mailing cycle.

The most current Uniform Advantage catalog is available to view online – click here.
I moved. How can I get my UA catalogs sent to my new address?

Please update your mailing address under your account, or you can update us via Live Chat or email by clicking here.
I no longer wish to receive any catalogs; how do I remove myself from your mailing list?

To unsubscribe from our mailing list, use Live Chat or send us an email by clicking here. Please provide your email address and information exactly as it appears on the back of your catalog mailing.

How do I contact Customer Service?

Call us toll-free at 1.800.283.8708
Monday - Friday: 8:00am - 8:00pm, EST
Saturday & Sunday: We are closed, please email us or use our live chat option.

Email us by utilizing our online Contact Us Form. Click here to begin.
Live Chat: Our live Chat customer service agents are happy to assist you. Please look for our “Live Chat” button to begin.
Where can I send a letter or mail order form?

You may write us a letter or send us your order form at the following address:

Uniform Advantage
101 NE 3rd Avenue
Suite 2000
Fort Lauderdale, FL 33301
Where can I find a Retail store?

We have retail stores nationwide. To find a retail store nearest you, visit our store locator page and click on your desired state to view our store locations, contact details and hours.
Where can I find information about the accessibility of your site?

Here at Uniform Advantage we prioritize servicing those who serve others and are committed to providing the best shopping experience for all. With this in mind, we are upgrading our website to increase accessibility for our shoppers, including those using assistive technologies.

Our policy is to provide all individuals full and equal enjoyment of our goods and services by providing accommodations and assistance. As we work to improve our website, know our Customer Service Team is here to support your needs. Please contact us if you have any accessibility issues or questions by calling 1.800.283.8708 or email accessibility@uniformadvantage.com.

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