Find the answers to our frequently asked questions here.
Where is my order? Or Did my order ship?
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?
Can I modify my order after it’s placed?
What happens if my order has a backordered item?
Why is my item on backorder?
How do I know if an item is backordered before I place my order?
Am I able to change or cancel my backordered item(s)?
The estimated shipping date for my backordered item changed – what happened?
When will I be charged for my backordered item(s)?
Can I change an item after adding it to my shopping cart?
Do you accept orders over the phone, fax or in the mail?
Do you replace items that are incorrect or damaged when delivered?
Can I personalize my scrubs with embroidery?
How can I have my company’s logo embroidered on my uniforms?
How long will my embroidered item take to ship?
Will I be able to preview my embroidery selections before submitting my order?
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?
How long will it take to process my order?
Express Shipping Orders Placed by 4 p.m. |
Will Ship by* | 2 Day Express* | Next Business Day* |
---|---|---|---|
Sunday | Monday | Wednesday | Tuesday |
Monday | Monday | Wednesday | Tuesday |
Tuesday | Tuesday | Thursday | Wednesday |
Wednesday | Wednesday | Friday | Thursday |
Thursday | Thursday | Monday | Friday |
Friday | Friday | Tuesday | Monday |
Saturday | Monday | Wednesday | Tuesday |
When will I receive my order with embroidery?
When will my backordered item ship?
How are shipping and handling rates calculated?
From | To | Ground Shipping 4-8 Business Days |
2 Day Express* | Next Business Day* |
---|---|---|---|---|
- | $26.00 | $8.99 | $21.98 | $34.98 |
$26.01 | $50.00 | $10.99 | $25.98 | $39.98 |
$50.01 | $70.00 | $11.99 | $27.98 | $41.98 |
$70.01 | $100.00 | $12.99 | $32.98 | $46.98 |
$100.01 | $128.99 | $14.99 | $35.98 | $49.98 |
$129.00 | $200.00 | $18.99 | $43.98 | $49.98 |
$200.01 | $300.00 | $20.99 | $43.98 | $49.98 |
$300.01 | $500.00 | $23.99 | $51.98 | $64.98 |
$500.01 | $750.00 | 5% of Order | $57.98 | $80.98 |
$750.01 | $1000.00 | 5% of Order | $65.98 | $94.98 |
$1000.01 | and Up | 5% of Order | 8% of Order | 12% of Order |
Do you ship orders to P.O. Boxes?
Do you ship orders to U.S. Territories?
What is considered a business day?
Are there restrictions for the Free Shipping offer?
How long will it take to process my Express Order?
Express Shipping Orders Placed by 4 p.m. |
Will Ship by* | 2 Day Express* | Next Business Day* |
---|---|---|---|
Sunday | Monday | Wednesday | Tuesday |
Monday | Monday | Wednesday | Tuesday |
Tuesday | Tuesday | Thursday | Wednesday |
Wednesday | Wednesday | Friday | Thursday |
Thursday | Thursday | Monday | Friday |
Friday | Friday | Tuesday | Monday |
Saturday | Monday | Wednesday | Tuesday |
Why can’t I request Express Delivery?
Will I be charged sales tax?
How can I track my shipment?
My embroidery order status says “ready to ship” however it’s been a few days, where’s my order?
Where do orders placed on www.uniformadvantage.com ship from?
How will my package arrive?
Can I select my preferred shipping method?
Does UA ship internationally?
Do I need to register for international shipping?
How are orders shipped internationally?
Can an international order invoice be modified to reflect no costs if the items are gifts?
Can you charge me at checkout for my international customs charges?
What is I-Parcel?
Is I-Parcel available in my country?
What is General International Shipping (Non-I-Parcel)?
I don’t see my country on the I-Parcel list. Will you still ship to me?
Where can I locate an item’s style number?
I want to ask questions about a product before placing an order. How do I find more information about the item?
How can I check item availability?
How will I know my size before ordering?
Do I need an account to order?
I forgot my password; how can I retrieve it?
How can I get an invoice for my previous orders?
How do I update my account information, including email address?
Will my information be confidential?
Is the Uniform Advantage website secure?
How can I remove myself from all promotions in accordance with Privacy Laws?
What is your return policy?
Can I return my www.uniformadvantage.com purchase to a Uniform Advantage retail store?
How do I return a package?
How do I fill out the Return/Exchange form?
How do I ship my return package?
What happens if I misplaced the provide return label?
How do I check the status of my return/exchange?
Can I return embroidered items?
How do I ship a return item if I’m outside of the U.S./International customer?
I live in Canada. How do I return or exchange my merchandise?
What is the return policy for International Orders?
What payment methods can I use?
Do you accept Paypal?
Do you accept Amazon Pay?
Do you accept Apple Pay?
When will my credit card be charged for my order?
Can I use multiple credit cards online?
Why was my credit card charged twice?
Do I have to pay Sales Tax?
Can I order by phone or via mail?
How do I sign up for promotions?
How do I apply my coupon or promotional code to my order?
My promotional code is not working?
Can I use more than one promotional code or coupon on my order?
How can I remove myself from your email or mailing list?
How can I receive a FREE catalog?
I moved. How can I get my UA catalogs sent to my new address?
I no longer wish to receive any catalogs; how do I remove myself from your mailing list?
How can I remove myself from all promotions in accordance with Privacy Laws?
How do I contact Customer Service?
Where can I send a letter or mail order form?
Where can I find a Retail store?
How can I remove myself from all promotions in accordance with Privacy Laws?