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UA Scrub Swap FAQs

Have questions about the UA Scrub Swap program? See below!

What is the UA Scrub Swap Program?

Our UA Scrub Swap program allows you to send in your old scrubs and receive $25 off your next order of $100 or more. It’s an easy way to refresh your workwear while giving your old scrubs a second life.

How does the UA Scrub Swap program work?

Step 1: Visit our UA Scrub Swap page, click 'Swap Now,' complete the form on our partner’s secure portal.

Step 2: Print your prepaid shipping label, and drop off your scrubs at your nearest USPS location within 30 days.

Step 3: Once your shipment is scanned by the carrier, a UA Scrub Swap eGift Card for $25 OFF your next order of $100+ will be issued via email.

What items can I swap?

You may send in scrubs from any brand. Items must be clean and free from contaminants. We do not accept undergarments, heavily soiled items, or biohazard-contaminated garments.

Do the scrubs have to be in good condition?

Scrubs should be clean and wearable. Well-worn scrubs is acceptable, but items must not be contaminated or unsafe to handle. Rips, tears, stains, we’ll take them all!

How do I start a UA Scrub Swap?

Visit our UA Scrub Swap page, click 'Swap Now,' complete the quick form on our partner’s secure portal, print your free prepaid shipping label, and ship your scrubs.

Can customers participate outside the continental United States?

Currently, the UA Scrub Swap program is currently available only to customers located in the continental United States (excluding Alaska, Hawaii, and U.S. territories). Items must be shipped using the provided prepaid shipping label.

Can I participate in Scrub Swap in store?

No. The UA Scrub Swap program is currently available online only. Our in store trade in program is separate and has different rules and rewards. Please visit your local store for details on the in store program.

What is the UA Scrub Swap eGift Card amount?

Customers receive $25 off a $100+ purchase.

Is there a minimum purchase or order value required to use the UA Scrub Swap eGift Card?

Yes. The UA Scrub Swap eGift Card requires a minium merchandise net order value over $100 after all promotions and discounts have been applied and does not include tax or shipping.

Can the UA Scrub Swap eGift Card be used on sale items?

Standard exclusions apply. Final eligibility is displayed at checkout.

Do UA Scrub Swap eGift Cards expire?

Yes. UA Scrub Swap eGift Cards expire 90 days after issuance.

Is the UA Scrub Swap eGift Card single-use?

Yes. Each UA Scrub Swap eGift Card may be used once.

Can customers stack multiple UA Scrub Swap eGift Cards?

Yes, multiple eGift Cards can be applied to a single order. Scrub Swap eGift Cards can also be used alongside other promotions or offers, unless otherwise stated.

Can customers combine UA Scrub Swap eGift Card with other promotions?

The UA Scrub Swap eGift Card may be used according to the promotional terms listed at checkout. Standard exclusions apply.

Is there a limit to how many items I can send?

There may be limits on the number of items per shipment. Details will be outlined during the UA Scrub Swap process.

Who pays for shipping?

Customers receive a FREE prepaid shipping label during the UA Scrub Swap process.

Can I use one shipping label for multiple shipments?

No. Each shipping label is valid for a single shipment only. Please ensure a new label is generated for each shipment. Shipments sent with reused labels will not qualify for a reward code.

What if my package is lost?

If you experience a shipping issue, please visit our UA Scrub Swap partner page and click the Contact option at the bottom of the page to reach customer service.

What if a customer sends in an ineligible item?

Ineligible items will not qualify for a reward and cannot be returned.

How is condition verified?

Items are visually reviewed upon receipt to confirm eligibility.

How long do I have to ship my scrubs?

Once you start the UA Scrub Swap process and download your shipping label, you have 30 days to ship your scrubs.

Please note that each shipping label is valid for one shipment only, and each shipment qualifies for one UA Scrub Swap eGift Card.

What happens if my 30 days expire and I have not sent in my scrubs?

If your 30 day shipping window expires, the prepaid shipping label will no longer be valid and the recycling request will be cancelled. You can simply start a new Scrub Swap request to generate a new label and continue participating in the program.

Can I have items returned to me once they have been dropped off or shipped?

Once items are shipped to SuperCircle, they CANNOT be returned due to the recycling process. This process involves sorting and determining the most sustainable outcomes for the items, such as recycling, donation, in support of our goal to reduce textile waste responsibly. Carefully check your shipment before you drop it off!

How long does it take to receive my UA Scrub Swap eGift Card?

UA Scrub Swap eGift Cards are typically issued within 24 hours after your package is dropped off and scanned by the carrier, but please allow up to 1–2 business days for processing.

Does the UA Scrub Swap eGift Card link to my account?

No, UA Scrub Swap eGift Cards are not automatically stored in your UA account. Your UA Scrub Swap eGift Card will be sent to the email address used during your Scrub Swap submission.

You can also access your reward anytime in your SuperCircle account by clicking the Rewards button in the top right corner.

What if I didn’t receive my reward email?

First, check your spam or junk folder. If the email is not there, you can also find your UA Scrub Swap eGift Card in your SuperCircle account under the Rewards section (top right corner). If you are still having trouble, visit the UA Scrub Swap partner page and click the Contact option at the bottom of the page for customer support.

Can I start a UA Scrub Swap without placing an order?

Yes. The UA Scrub Swap process is separate from checkout.

Can I return items purchased with the UA Scrub Swap eGift Card?

Yes. Returns follow our standard return policy. If you return an item purchased using a UA Scrub Swap eGift Card, the value of the UA Scrub Swap eGift Card will be deducted from your refund.

What is SuperCircle?

SuperCircle is the recycling partner that helps power the UA Scrub Swap program. They manage the collection and recycling of returned scrubs to help keep textiles out of landfills.

How do I access my SuperCircle account?

Head to the center of the homepage and you’ll see a login portal to connect your account. You’ll need to login to start a recycling shipment, track your progress, and get your UA Scrub Swap eGift Card. Already have a Uniform Advantage account? You’ll still need to create a SuperCircle to participate in the trade in program. If you need help logging in, please reach out to customer support at support@supercircle.world.

How do I reset my SuperCircle password?

Under the login portal, you’ll see a Forgot Password link. Click that link to receive a password reset email.

Where do my recycled scrubs end up?

Scrubs returned through the UA Scrub Swap program are processed by our recycling partner, SuperCircle. Depending on the material, some scrubs may be fiber to fiber recycled and turned into new garments. Items that cannot be recycled this way may be repurposed through upcycling or downcycling applications such as insulation, furniture batting, rubber mats, or construction materials.

So nothing is headed to a landfill?

Uniform Advantage partners with SuperCircle to help recycle returned scrubs and keep textiles out of landfills through responsible recycling processes.

What if someone abuses the UA Scrub Swap program?

We reserve the right to cancel rewards or restrict participation if misuse is detected.

Can the UA Scrub Swap program terms change?

Yes. UA Scrub Swap terms are subject to change. Uniform Advantage reserve the right to modify or discontinue the UA Scrub Swap program at any time without notice.